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Shipping & Returns

Shipping Policy

At OmniShopTr, we aim to provide the best shopping experience. This sales policy outlines our process and terms related to product sales. Please read this policy carefully before placing an order.

Order Process:

  • Product Selection: Choose products on our website and add them to your cart.

  • Payment: You will be directed to a secure payment page. We accept various payment methods, including credit and debit cards.

  • Order Confirmation: You will receive a confirmation email once your order is successfully received.

Payment Methods:

  • Credit Card: Visa, MasterCard

  • Bank Card

  • Bank Transfer (for wholesale orders)

Pricing and Taxes:

  • All prices are in USD.

  • Taxes and customs fees are not included in the price and are the customer's responsibility.

Delivery and Shipping:

  • Delivery Time: Orders are shipped within 3-7 business days after payment confirmation. Delivery times vary by region.

  • Shipping Cost: Shipping costs are based on order size and delivery address, and will be shown during checkout.

  • Tracking: You will receive an email with a tracking number once your order is shipped.

Returns and Exchanges:

  • Return Policy: You can return products within 14 days of receiving them. Items must be unused, in original packaging, and resellable.

  • Exchanges: If you prefer an exchange instead of a return, please contact us.

  • Return Process: Send your return request to omnishoptrmusteri@gmail.com with the subject "Return." After approval, send the items to the return address.

  • Return Shipping Fee: The return shipping fee is the customer's responsibility. Once we receive the items, your refund will be processed within 7 business days.

Custom Orders and Personalized Products: Custom orders and personalized products cannot be canceled or returned after order confirmation.

Privacy and Security: We prioritize the privacy and security of your personal information. We take all necessary steps to protect it. For more details, please refer to our Privacy Policy.

Contact: If you have any questions or concerns about our sales policy, feel free to contact us at omnishoptr@gmail.com.

Thank you for your interest and support!

Best regards,
OmniShopTr Team

Return & Exchange Policy

Return and Exchange Policy

At OmniShopTr, customer satisfaction is very important to us. If you are not satisfied with your order or encounter any issues, you may return or exchange your products. Here’s what you need to know about our return and exchange policy:

Return Conditions:

  • Timeframe: You may return your products within 14 days from the date of delivery.

  • Condition: Products must be unused, in their original packaging, and in resellable condition.

  • Documentation: A copy of the invoice must be included with your return request.

Return Process:

  1. Request: Send your return request to omnishoptrmusteri@gmail.com with "Return" in the subject. Include your order number and reason for the return.

  2. Approval: After approval, we will send you our return address and further instructions.

  3. Shipping: Carefully pack the product and send it to the provided return address. Ensure that it is properly packaged to avoid damage during transit.

  4. Return Shipping Fee: The customer is responsible for return shipping costs.

  5. Processing: Once the product reaches us, the return process will start, and your refund will be processed within 7 business days. The time for the refund to appear in your account depends on your bank.

IMPORTANT: If a product is lost during shipping or the wrong address causes confusion, the product's cost will be refunded but it will not be re-shipped.

Exchange Conditions:

  • Timeframe: You may exchange your product within 14 days of receiving it.

  • Condition: Products must be unused, in original packaging, and in resellable condition.

  • Documentation: A copy of the invoice must be included for the exchange request.

Exchange Process:

  1. Request: Send your exchange request to omnishoptrmusteri@gmail.com with "Exchange" in the subject. Include your order number and reason for the exchange.

  2. Approval: After approval, you will receive an email with further instructions.

  3. Shipping: Carefully pack the product and send it to the provided exchange address.

  4. Exchange Shipping Fee: The customer is responsible for exchange shipping costs.

  5. Processing: Once the product reaches us, we will send the new product. Delivery time may vary based on stock availability.

Exceptions:

  • Custom and personalized products cannot be returned or exchanged.

  • Products must be in resellable condition for return or exchange. Used or damaged items will not be accepted.

  • Return requests due to print quality or dissatisfaction with print design will be rejected.

Damaged Products: If your product has a manufacturing defect or damage, please notify us at omnishoptrmusteri@gmail.com with "Damaged Products" in the subject. We will assist you and may offer a free replacement or repair if necessary.

For returns, exchanges, and issues, please include photos of the damaged areas. Requests without proof of delivery (screenshot of the delivery email) will not be accepted.

Contact: If you have any questions or need assistance regarding our return and exchange policy, please contact us at omnishoptrmusteri@gmail.com.

Thank you for your interest and trust!

Best regards,
OmniShopTr Team

Note: Products are printed and shipped by Printify, so you can also refer to Printify’s return and reprint policy.

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