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OmniShopTr Accessibility Statement:

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This is OmniShopTr's Accessibility Statement.

Measures to Support Accessibility

To ensure the accessibility of OmniShopTr, we take the following measures:

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  • Integrate accessibility into all our internal policies.

  • Incorporate accessibility into our procurement practices.

  • Utilize official accessibility quality assurance methods.

  • Provide text and subtitles for videos published on our social media accounts.

Compliance Status:

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The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of compliance: Level A, Level AA, and Level AAA. OmniShopTr is partially compliant with WCAG 2.1 Level AA. Partial compliance means that some parts of the content may not fully meet the accessibility standard.

Feedback:

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We welcome your feedback on the accessibility of OmniShopTr. If you encounter any accessibility barriers on our platform, please let us know:

We aim to respond to feedback within 2 business days.

Browser and Assistive Technology Compatibility:

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OmniShopTr is designed to be compatible with the following assistive technologies:

At OmniShopTr, we prioritize offering a platform where everyone can shop with ease. We adhere to the Web Content Accessibility Guidelines (WCAG 2.1) to make our website and services more accessible. We build infrastructure compatible with assistive technologies, ensuring that individuals with disabilities can navigate our site easily. From color contrasts to keyboard navigation support, screen reader compatibility to clear and understandable content arrangements, we focus on numerous accessibility criteria. We will continue working to ensure equal shopping opportunities for all. Shopping at OmniShopTr is easy and accessible for everyone!

Technical Specifications:

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The accessibility of OmniShopTr relies on the following technologies to work with the combination of web browsers and assistive technologies or plugins installed on your computer:

  • HTML

  • CSS

  • JavaScript

These technologies are required for compliance with the accessibility standards in use.

Limitations and Alternatives:

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Despite our best efforts to ensure accessibility, some limitations may exist. Below is a description of known limitations and potential solutions. If you observe an issue that is not listed, please contact us.

Known Limitations for OmniShopTr:

  • Product Image Issues: Some product images may be missing, not loaded, or incorrect due to connection errors during upload, unclear photos, etc. These errors are monitored through user feedback and site audits and are corrected within 2 business days. You can contact us via live support, social media, or email.

Evaluation Approach

OmniShopTr assesses accessibility using the following methods:

  • Self-evaluation

Official Complaints:

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Customer satisfaction is our top priority at OmniShopTr. We are committed to resolving any issues as quickly and effectively as possible. You can submit your complaint by following these steps:

1. Submitting a Complaint

You can reach us through the following channels:

  • Email: omnishoptr@gmail.com or omnishoptrmusteri@gmail.com

  • Live Chat: Available on the OmniShopTr website

  • Contact Form: Fill out the form on our “Contact Us” page

  • Social Media: Send us a message via our official social media accounts

2. Complaint Review

Once we receive your complaint, our team will begin reviewing it promptly:

  • We will acknowledge receipt of your complaint within 24 hours.

  • Depending on the complexity of the issue, we will conduct a thorough investigation and provide you with a detailed response within 3 business days.

3. Resolution Process

After reviewing your complaint, we will propose a solution. If you accept the proposed resolution, the case will be closed. If you are not satisfied, your complaint will be escalated to a higher-level department for further evaluation.

4. Complaint Resolution & Follow-Up

Once your complaint has been fully addressed, we will notify you via email or phone. To ensure transparency and fairness, all complaint records are securely stored.

Your feedback is invaluable to us, as it helps improve our services. Thank you for reaching out to OmniShopTr!

Official Approval of This Accessibility Statement:

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This Accessibility Statement has been approved by:

OmniShopTr
Customer Support Department
Customer Support Director

Date:

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This statement was created on April 1, 2025, using the W3C Accessibility Statement Generator.

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